AI · Conversational Product
AI Claims Assistant
Built a multilingual AI-powered claims experience across WhatsApp, chat, voice, and IVR.
Impact
30% reduction in claims-related CX calls
Product Manager · AI · 0→1 · Platforms
I build products that make complex journeys feel simple.
Product Manager at ACKO, working across AI-powered customer experiences, self-service platforms, and operational workflows — from discovery to launch and iteration.
Currently: Junior Product Manager @ ACKO
Selected outcomes from products and workflows I've worked on.
30%
Reduction in claims-related CX calls
AI Claims Assistant
15%
Faster issue resolution
Partner Business Platform
25%
Reduction in partner setup time
Partner Business Platform
INR 200 Cr+
Business opportunity supported
0→1 Insurance Product
15%
Increase in user acquisition
Growth & Product Analytics
12%
Reduction in CAC
Growth & Product Analytics
Selected work
Product work across AI, platforms, and operations
A few high-surface-area problems I owned from discovery through launch.
B2B SaaS · Self-Service
Partner Business Platform
Rebuilt a platform enabling insurance partners to manage business, policy, financial, and claims workflows.
Impact
15% faster issue resolution
New Product · 0→1
0→1 Insurance Product
Worked from discovery through launch on an all-in-one insurance proposition addressing a new market opportunity.
Impact
INR 200 Cr+ business opportunity supported
Analytics · Experimentation
Growth & Product Analytics
Used funnel analysis, experimentation, SQL, and Python to identify growth and product opportunities.
Impact
+15% acquisition · -12% CAC
Case studies
Problems, decisions, and what changed
01
AI-powered customer journeys
- AI Product
- Customer Experience
- 0-to-1
Redesigned support journeys with embedded AI assistance, reducing manual handoffs across the claims experience.
30% reduction in claims-related CX calls
02
Self-service at scale
- Self-Service
- B2B SaaS
- Platform
Built a unified self-service layer that surfaces the right action at the right moment for customers and operations teams.
15% improvement in issue-resolution TAT
03
Partner setup platform
- Operations
- Platform
- Workflow
Simplified partner activation into a guided workflow with clear ownership and visible status at each step.
25% reduction in partner setup time
Experience
Where I've built
Present
Junior Product Manager
ACKO
Leading product across AI-powered customer journeys, self-service, and operational tooling — from problem definition to measurable outcome.
Prior
Product — earlier roles
Growth & operations products
Worked on acquisition funnels and operational products, supporting a 15% increase in user acquisition and a 12% reduction in CAC.
About
How I work
I sit between the customer problem and the operational reality, turning messy workflows into clear, repeatable product experiences.
Currently a Junior Product Manager at ACKO, working across AI-powered customer experiences, self-service platforms, and the internal products that keep operations scalable.
I go from ambiguous problem statements to shipped features: data to prioritise, prototypes to validate, and tight cross-functional collaboration to land it.
- Start at the edges
- Handoffs and exceptions decide whether a product saves hours or creates friction.
- Measure or move on
- Every bet has a metric attached before build begins.
- Ship, then sharpen
- Bias toward learning in production over optimising in slides.
Toolkit
What I bring to a product team
Discovery
- User research
- Problem framing
- Opportunity sizing
- Prototyping
AI product
- Assisted workflows
- Human-in-the-loop design
- Evaluation loops
- Guardrails
Data
- Metric design
- Experimentation
- SQL & dashboards
- Funnel analysis
Delivery
- Roadmapping
- Cross-functional leadership
- Spec writing
- Launch & GTM
Leadership & achievements
Ownership beyond the roadmap
Owned a INR 200 Cr+ opportunity
Supported strategic product initiatives tied to a large business opportunity.
Cross-functional leadership
Ran discovery-to-launch cycles with engineering, design, data, and operations.
0-to-1 product builds
Took new platforms from blank page to adopted, measured products.
Operational simplification
Replaced fragmented manual workflows with guided product experiences.
Contact
Building something where product clarity matters?
Open to conversations about AI products, self-service platforms, and 0→1 problems. The fastest way to reach me is email.